Graham is a leader that positions his team members for success and opportunity. He extends himself not only to Products and Services, but also across Marketing, IT, Product Support, and Finance — in doing so he helps raise the entire organization. Whether you're on Graham's team or connected with him in any way, you're going to get his full attention.
AI isn't a tool your engineers adopt. It's a practice your whole team has to run.
The hard part of software didn't go away. The expensive part did.
Writing code got cheap. Deciding what to build, proving customers want it and owning the call didn't get any easier. Hand your engineers the tools and leave everything else alone, and you just build the wrong things faster.
What it looks like when AI gets treated as a tool
"We rolled out AI coding tools. I can't point to what got cheaper."
The tools write code faster. The process around the code didn't change, so the cost just moved somewhere else.
"Everyone's using it differently."
Some engineers live in it, some ignore it, and nobody's steering it toward the work that matters. That's a leadership problem, not a tool problem.
"Our AI bill keeps climbing."
Without a budget and some guardrails, spend grows with usage, not with results.
"It writes code that doesn't fit our system."
Point AI at a big codebase nobody scoped for it and it starts guessing. On tangled systems it has to talk through the design before it writes anything.